Privacy Policy
Exoticz SF, 2934 Cesar Chavez St, San Francisco, CA 94110
This Privacy Policy explains how Exoticz SF (“Exoticz SF,” “we,” “us,” or “our”), a general retail and gift store located at 2934 Cesar Chavez St, San Francisco, CA 94110, collects, uses, shares, and protects your information when you visit our website at https://exoticzsf.com, shop in our store, join the Exoticz SF Rewards program, or sign up to receive text messages from us.
1. Information We Collect
We collect information you give us directly, for example when you sign up on our rewards signup form at https://exoticzsf.com/exoticzsf/rewards or our first-visit offer form at https://exoticzsf.com/exoticzsf/promo:
- Name (optional)
- Mobile phone number
- Email address
- An optional rewards PIN
- A record of your text message opt-in consent
- Rewards points balance and in-store purchase history related to the rewards program
- Messages you send to us, including text replies such as STOP or HELP
We also automatically collect limited technical information when you use our website, such as browser type, device type, and IP address, to keep the site working and secure.
2. How We Use Your Information
- To create and manage your Exoticz SF Rewards account and track your points
- To look up your rewards account at the register when you shop with us
- To send you the marketing text messages (deals and promotions) and the emails you have agreed to receive
- To respond to your questions and support requests
- To operate, maintain, and improve our store, website, and services
- To prevent fraud and comply with legal obligations
3. SMS / Text Messaging
Exoticz SF offers a recurring marketing text message program called Exoticz SF Deals & Promotions, which sends promotional offers only (store deals and promotions). Joining texts is optional and separate from joining rewards and from email. You opt in only by checking a separate, optional marketing text-message checkbox (unchecked by default) that reads “Yes, send me marketing texts (deals & promotions) from Exoticz SF.” on our rewards signup form at https://exoticzsf.com/exoticzsf/rewards, our first-visit offer form at https://exoticzsf.com/exoticzsf/promo, or in your rewards account. That checkbox is not bundled with any other agreement, and entering a phone number alone does not sign you up for texts. We keep a record of whether you opted in and when.
- We use your mobile number only to send you the Exoticz SF Deals & Promotions marketing messages you agreed to receive (deals and promotions) and to respond to you.
- Consent to receive marketing text messages is not a condition of any purchase and is not required to join rewards.
- Message frequency varies (up to 4 messages per month). Message and data rates may apply.
- Opt out: Reply STOP to any message at any time to stop receiving texts. You will receive one final confirmation message, and no further messages will be sent unless you opt in again.
- Help: Reply HELP to any message for help, or contact us at info@exoticzsf.com or (628) 216-2465.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Your mobile phone number and SMS consent are never shared with or sold to third parties for their marketing. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell or rent your personal information. We share information only in these limited cases:
- Service providers: companies that help us run our business, such as website hosting and message delivery providers, only as needed to provide those services to Exoticz SF and subject to confidentiality obligations. They may not use your information for their own marketing.
- Legal requirements: when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Exoticz SF, our customers, or others.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Your mobile phone number and SMS consent are never shared with or sold to third parties for their marketing. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Retention and Security
We keep your information only as long as needed for the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
6. Your Choices and Rights
- Text messages: reply STOP at any time to opt out, or HELP for help.
- Email: use the unsubscribe link in any marketing email.
- Access, correction, and deletion: you may ask us to access, correct, or delete your personal information by contacting us at the email or phone number below. California residents may have additional rights under California law, and we will not discriminate against you for exercising them.
7. Age Requirement
Our store and rewards program are intended for adults 21 and older (valid ID required). We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
9. Contact Us
Exoticz SF
2934 Cesar Chavez St
San Francisco, CA 94110
Email: info@exoticzsf.com
Phone: (628) 216-2465